How Telehealth Software can Improve Patient Experience

What do you think about when you hear the phrase “patient experience”, the first picture in your mind should be of a patient sitting in a clinic or hospital and talking to their doctor. But in reality, patient experience is so much more than this. The experience of patients starts from the first moment of booking an appointment with the doctor. To enhance this experience between a doctor and patient, you need to start from the beginning. In the time of an increase in health care activities, you can manage to keep your patient experience to the highest levels. This is possible with the help of Telehealth app development.

What exactly is Patient experience?

Patient experience means it is an interaction between a health care provider and a patient. This meeting can start from the moment a patient's books their appointments and has not even stepped one foot inside the health care provider’s office. This first moment of interaction can make or break your patient’s expectations. 

In the earlier days, patient experience was not given priority, worse it was not even taken into consideration. But because of how fast the world is growing, health care organizations have started understanding what a patient must go through in a health care system. This is the reason why so many health care organizations and doctors are trying to make these interactions better and more positive. And the best ways to achieve the best patient experience goal is through a Mobile telehealth solution. 

Technologies used in telehealth apps that help with better interactions

EMR systems

EMR systems help in keeping track of a patient's entire medical history. These systems are the new digital charts that hospitals use for easy patient care. The EMR systems help with not only data-keeping but also helps with tracking the treatment process of a patient. 

RPM (Remote patient monitoring) 

With the use of remote patient monitoring software systems, medical care providers can easily treat patients from anywhere, anytime. These software systems are specifically built to give error-free patients care. With the use of a remote patient monitoring system, medical care providers are able to monitor their patients 24/7.

Interoperability systems

Interoperability systems help in the exchange of health-related information. These telehealth software systems help in delivering information with the use of advanced and effective medical services.

Medical database

Just like EMR systems, Medical database systems store a patient's medical history and treatment plans. In a medical database system, medical history is saved down on the basis of the diseases, and not according to patients files. 

Pharmacy systems

Telehealth software applications can also include software systems like pharmacy systems. These systems are designed for storing medical data and to keep the medicinal process organized. Pharmacies also need these systems because many times medicine can go missing from their places.

E-prescribing systems

E-prescribing systems are used to send digital prescriptions to patients. This mode is faster than other modes of sending prescriptions because it takes only some seconds. These systems are completely safe to use. 

How can telehealth software systems help improve patient experiences?

Telehealth software systems operate with the help of electronic communication device technologies. This helps support remote monitoring medical solutions for patients and doctors. With the help of telehealth applications, you can send medical information via emails, phone calls and video calls. 

Telehealth applications development services help in improving the patient experience by - 

• Making sure doctors and patients connect and bond with each other from a distance. 

• Telehealth apps make it convenient for patients to receive care. 

• This software system helps in increasing efficiency. 

• Patients can focus on self-helping solutions

• Patients can now have access to specialists

• Patients from remote or rural areas can receive medical care

1. Telehealth helps in making patients and doctors form better bonds. 

In the time of a global pandemic, it is not the best option to still be in a hospital waiting room and wait for a doctor to address you. Due to this concern, the use of telehealth applications has increased by about 50%. There have been many debates on the relationship between a doctor and patient with telehealth applications in use, many health care providers argued that these applications will hurt the relationship but the majority voted in favour of these apps. 

These telehealth applications have made it possible for doctors to focus on patient experience, this is because they only have to attend to a limited number of patients in one day. Doctors are also able to build easy reports for their patients. 

2. It is now more convenient for patients to receive medical care.

Most people will believe that traditional health care solutions and convenience do not go well together. When a patient visits a hospital, they usually have to wait for hours in long lines. Sometimes patients have to even wait for hours before they can get the chance to see a doctor. This adds a lot of stress for the patient. 

But with the help of telehealth software. Patients will experience improvement in their convenience. Patients no longer have to take time off from work or even step out of their homes to receive medical care. Patients can easily connect with their doctor from anywhere. 

3. Telehealth software helps in increasing efficiency. 

Time is money in this era. Nobody wants to waste it. And from a patient’s perspective, it is very valuable. Some of the best telehealth software systems will help in increasing the efficiency of doctors and organizations. In a survey, patients who used telehealth applications saved their time by 45% more than the ones who did not. These patients were able to see their doctors and solutions were given to them faster. With the help of telehealth services, patients do not have to waste their time in waiting areas and book appointments. They do not have to travel to a hospital. Instead, they can receive the best medical care from their homes. 

4. Patients focus on self-helping solutions. 

In a traditional hospital setting, patients can be seen with the disappointments of the lack of responsiveness from there to their queries. Patients usually want their doctors to answer their questions in advance and without them having to book an appointment. 

With telehealth this is possible. Telehealth helps in enhancing patient experiences by promoting self-help options. This is done with the use of PAC (patient access centres). This centre is a contact centre which helps in easy communication between patients and doctors. These communication modes can be anything, mobile phones, video calls or messaging. Patients no longer have to book an appointment to talk to their doctor. This helps patients in receiving medical care easily and enhancing their experience. 

5. Easy access to specialists. 

Telehealth application services are able to increase patient experiences with the help of a specialist doctor. In a traditional medical care act, patients do not always have the chance to communicate directly with a specialist doctor. Many people who come from far places also don’t have access to specialists because they are mostly located in urban areas. All the extra worries can be easily erased with the help of telehealth applications. A specialist can now see more patients and treat their conditions properly. This will increase patient experiences better. 

6. Patients from rural areas can receive medical care. 

Telehealth software services can be extremely beneficial for patients who come from rural areas. These patients have very little access to good medical services and insurances. This is the reason why health care becomes very expensive for them. People who do not have good insurance try to put off their health care services for a long period of time. 

With the help of telehealth applications, patients from rural areas can receive medical care effectively and easily. Many regulatory changes in the medical care system have also made it easier and affordable for these people to treat their conditions. 

Author Bio:

Jessica Smith is a passionate App Developer & content writer who writes articles related to jobs and career opportunities in various profiles. She also writes about varied topics such as education, mobile app development, web development, business technology and gadgets etc.